BLOGS
Announcing: Email Inbound Webhooks
NotificationAPI can capture replies to your email notifications and send them to your webhooks. Great for implementing automated and conversational flows.
NotificationAPI now supports Email Inbound Webhooks, enabling you to receive and process email replies from your users directly in your application. Use cases include:
The Problem
Transactional email notifications have been the most popular notification channel for our customers. Until now, replies to these notifications would either bounce or go to an unmonitored inbox, requiring custom infrastructure to capture and process them.
Our Solution
NotificationAPI now automatically handles email replies for you:
- Reply processing: When a user replies, we capture the email and extract all content, including the sender’s email address, subject line, plain text and HTML body, and attachments
- Webhook delivery: The reply is forwarded to your configured webhook endpoint
- Full logs: All replies are logged and visible in your Logs dashboard
Common Use Cases
- AI Powered Workflows: Build AI powered workflows that respond to user replies or take action based on the content of the reply.
- Pre-defined Auto Replies: Automatically reply to user replies with a pre-defined message; e.g. “We got your message!”
- Support tickets: Automatically create support tickets from email replies
- Conversational flows: Build email-based workflows that respond to user replies
Getting Started
- Navigate to Webhooks page in your dashboard
- Enter your webhook URL and enable the
EMAIL_INBOUNDevent
That’s it! No SMTP servers to configure, no email infrastructure to manage.
Check out our Inbound Messages documentation for the full webhook payload format and more details.