NotificationAPI today announced the addition of NotificationAPI Logs to its platform. This feature allows users to view and search all outgoing notifications and inspect their lifecycle end-to-end. This enables customer support teams to troubleshoot notification related issues quickly without involving engineers and deliver a great experience to their end-users.
Support tickets about notifications, mostly due to misconfiguration or human error, are a common theme in the Customer Service department of technology companies. New startups should expect dealing with such tickets when they start sending product-to-user notifications.
NotificationAPI simplifies the troubleshooting process in 2 steps:
- Users can pinpoint a specific notification by various filters such as recipient, channel, notification type and time.
- Users see every event the notification went through, from initialization to user interactions or to see blockers in the event of non-delivery.
Using NotificationAPI Logs requires no technical knowledge or changes to your environment. The front-line customer support staff can start using it immediately.
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