🛡️ Suppression List Management

Email suppression lists prevent sends to addresses that have bounced or marked messages as spam, protecting your sender reputation. This feature gives you full visibility into suppressed recipients and lets you remove them when appropriate.

What you can do

  • View all suppressed recipients: See every suppressed user across your workspace.
  • Filter and search: Quickly find suppressed recipients with filters in the Users tab.
  • One‑click removal: Remove a user from suppression instantly when circumstances change (for example, they fix their email configuration or opt‑in again).
  • Act from Logs: When investigating delivery failures in Logs, remove suppression directly from the relevant log entry.

Where to manage suppression

Users tab

  1. Open the Users tab in the dashboard.
  2. Use the “Show Only Suppressed Users” filter to list suppressed recipients.
  3. Review the suppression reason in the table.
  4. Click “Remove Suppression” to re‑enable future sends when appropriate.

Logs tab

  1. Open the Logs tab while reviewing a failed email event.
  2. If the recipient is suppressed, you can remove suppression directly from the log details.
TIP

Removing a recipient from suppression re‑enables future sends for that address. It does not re‑send past notifications.

API access

Prefer to manage suppression programmatically? Use our REST endpoint:

Best practice

Keep automated suppression for hard bounces and complaints. Use manual removals only after confirming the address is valid and the recipient wants to receive your emails.

Get started

  1. Go to the Users tab and enable the suppression filter to review suppressed recipients.
  2. Use the Logs tab to remediate suppression while investigating delivery failures.
  3. Integrate the API to automate suppression management in your backend as needed.